Legal Document

b baje Privacy Policy

Protecting your personal information is our highest priority. This policy clearly explains how your information is collected, what it is used for, and how it is kept secure.

SSL Secured
Transparent Policy
Data Privacy
Last Updated: January 2025
1

Introduction and Scope

b baje ("we", "our" or "platform") operates an online entertainment platform for users in Bangladesh. This privacy policy ("policy") tells you what types of personal information we collect, for what purposes we use it, and how we store and protect it.

By using b baje's website, mobile application, or any of our services, you are considered to have fully accepted the terms of this privacy policy. Please read this policy carefully before using our services. This policy works alongside our Terms and Conditions and should be read together with that document.

This policy applies only to information provided through the b baje platform. Third-party websites or services are governed by their own privacy policies, over which we have no control.

2

Information We Collect

b baje may collect the following types of information in order to provide its services. The details of what is included in each category are described below.

2.1 Registration and Identity Information

Information you provide yourself when creating an account:

  • Full name and date of birth
  • Mobile number and email address
  • National ID card or passport details (for identity verification)
  • Residential address
  • Username and password

2.2 Transaction and Financial Information

Information collected during financial activities:

  • Deposit and withdrawal history
  • Payment method details (bKash, Nagad, Rocket, Upay account numbers)
  • Bank account details (where applicable)
  • Transaction time, amount, and reference number

2.3 Gaming and Activity Information

Information collected automatically while using the platform:

  • Game play history and betting activity
  • Bonus claim and usage records
  • Login times and session information
  • Favourite games and preferences list

2.4 Technical Information

Information collected automatically from your device and internet connection:

  • IP address and device identifier
  • Browser type and operating system
  • Cookie and session data
  • Page visit and click information
3

Purpose of Using Information

b baje uses the information collected for the following purposes. Each purpose is essential to improving the quality of service for you and maintaining a safe environment.

Account management: To handle registration, login, password recovery, and account security.
Identity verification (KYC): To confirm a user's age and identity and to prevent fraud.
Transaction processing: To complete deposits, withdrawals, and bonus payments.
Customer support: To resolve any questions or complaints you may have and to operate 24/7 live chat support.
Personalised experience: To provide game suggestions and promotional offers based on your preferences.
Responsible gaming: To identify unusual playing patterns and assist users who may be experiencing problems.

We do not sell your information to any marketing organisation. Any use of information is limited to the purposes described in this policy.

4

Data Storage and Security

4.1 Data Retention Period

b baje may retain your information for the entire time your account is active and for as long as necessary after account closure to meet applicable legal obligations. Financial transaction records are generally kept for an extended period as part of financial accountability.

4.2 Security Measures

To keep your information secure, b baje applies industry-standard technical and organisational measures:

  • All data transfers are secured using SSL (Secure Socket Layer) encryption technology.
  • Your password is never stored directly — it is kept only as an encrypted hash.
  • Advanced firewalls and access controls are maintained for server-side data storage.
  • Automatic systems are in place to detect suspicious access or activity.
  • Security team members receive regular training and are bound by data confidentiality agreements.

While we make every effort to ensure maximum security, no data transfer over the internet is 100% secure. For your part, please use a strong password and never share your OTP with anyone.

5

Disclosure of Information to Third Parties

b baje may share your information with third parties only in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted technology partners for payment processing, identity verification, and management of technical infrastructure. All such partners are required to adhere to the same standard of privacy policy.

5.2 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or legal process, b baje will comply with that legal obligation. However, in each case we will disclose only the minimum information necessary.

5.3 Fraud Prevention

Information may be shared with relevant authorities to prevent money laundering, fraud, or other illegal activities and to ensure the collective safety of all users.

6

Cookies and Tracking Technologies

The b baje website uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your browser or device.

Essential Cookies

Essential for maintaining login sessions and ensuring basic security. Without these, the platform will not function properly.

Functionality Cookies

Used for your language preferences, game settings, and personalised experience.

Analytics Cookies

Collect information used to monitor and improve platform performance. This information is aggregated and anonymous.

You can control or delete cookies through your browser settings. However, disabling certain essential cookies may mean that some platform features do not work correctly.

7

Your Data Rights

As a user of the b baje platform, you have certain important rights over your own personal information:

  • Right to access: You may request to know what information we hold about you.
  • Right to correction: If there is any error in your stored information, you may request that it be corrected.
  • Right to deletion: In certain circumstances you may request that your information be deleted, though where legal obligations exist it may not be possible to delete all information.
  • Right to object to processing: You may object to your information being used for specific purposes.
  • Right to data portability: You may request your information in a structured, readable format.

To exercise any of these rights, please contact the b baje customer service team. We will respond to your request within a reasonable time.

8

Protection of Minors' Information

b baje strictly follows a 21+ age policy. Our services are not intended for anyone under the age of twenty-one, and we do not knowingly collect personal information from minors.

An age verification process is followed at the time of registration. If any user is found to be under 21 years of age, their account will be closed immediately and the collected information will be deleted. For more details on responsible gaming, please see our Responsible Gaming Guidelines.

9

Policy Changes and Updates

b baje reserves the right to update this privacy policy from time to time. When changes are made, the following process will be followed:

  • You will be notified of any significant changes in advance via your registered email or through the platform.
  • The effective date of the updated policy will be clearly stated at the top of the page.
  • Continuing to use the platform after any changes means you have accepted the new policy.
  • If the changes are not acceptable to you, you may request that your account be closed.

We recommend that you review this page regularly to stay informed about the latest policy.

10

Contact Us About Privacy

If you have any questions, comments, or requests to exercise your data rights regarding this privacy policy, please contact us:

Live Chat Support:
Available 24 hours a day, 7 days a week in Bengali and English.

To learn more about us, visit our About Us page. You can also find answers to common questions in our Frequently Asked Questions (FAQ) section.