b baje Responsible Gambling
Betting and casino games are a form of entertainment — but knowing your limits is important. b baje believes every player has the right to play in a safe and informed environment. On this page you will find tools to stay in control, warning signs to watch for, and ways to get help.
Why Responsible Gambling Matters
Betting and online casino games can be enjoyed when treated as entertainment, not as a source of income. b baje always wants its users to play within their means. During times of financial pressure, strong emotions, or personal difficulties, it is wise to step away from betting.
b baje's Terms and Conditions clearly state that opening an account or betting is strictly prohibited for anyone under 18. In practice, we do not allow anyone under 21 to use the platform. We use identity verification to protect minors.
If you have any questions or run into any issues, b baje's 24/7 live chat and email support team is ready to help in both Bengali and English. For answers to general platform questions, visit our FAQ section.
To learn how your information is stored and used, read our Privacy Policy — it includes details on how data related to self-exclusion is handled.
Your Self-Control Tools
b baje gives you the ability to set your own limits. Use these tools to keep your playing habits in check.
Set Deposit Limits
You can set a maximum deposit amount for yourself on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and any increase requires a 24-hour wait.
Session Time Limit
Set a maximum duration for each session. When the time is up, the system will automatically notify you and, if needed, end the session.
Account Break
If you want to stop playing for a while, take a break from your account for anywhere between 24 hours and 30 days. You will not be able to log in during the break.
Self-Exclusion
If you want to stop playing for a longer period, self-exclude for anywhere between 3 months and 5 years. During this time your account will be fully inactive and you will not receive any promotional messages.
Review Betting History
You can view your complete betting history and deposit and withdrawal records at any time. Use this feature to stay aware of your own habits.
Get Direct Support
If you feel uncomfortable setting limits on your own, contact our 24/7 live chat support. Our team will help you use the right tools.
Submit a Self-Exclusion Request
Fill in the form below and send it to the support team, or contact us directly via live chat. Your information will be kept completely confidential.
After you submit your request, the support team will send a confirmation message to your registered email. Self-exclusion may take up to 24 hours to take effect.
Warning Signs of a Problem
If any of the signs below keep appearing in your behaviour, consider seeking help.
- You are placing more bets to try to recover money you lost — a habit known as "chasing losses" that only makes things worse.
- You set yourself a limit on how much you would play, but you keep going beyond it.
- You are hiding how much you bet from family or friends, or lying about it.
- You are using money set aside for everyday expenses — food, rent, medical costs — on betting.
- When you try to stop betting, you feel restless, irritable, or anxious.
- Your attention is drifting away from work, studies, or family responsibilities and getting absorbed in betting.
- You are continuing to bet by taking on debt or borrowing money, and you are under pressure about repaying it.
Protecting Minors
b baje strictly ensures that no one under 21 can use the platform. Take some steps to protect younger members of your household:
Keep a password lock on your computer and mobile so children cannot gain access.
Do not share your b baje account username and password with younger members of your household.
Use your operating system's built-in parental controls or third-party filter software.
Keep the PINs and passwords for bKash, Nagad, or your bank account out of reach of children.
Help Is Available
If you are struggling, do not carry it alone. Family, friends, and professional counsellors can help.
b baje Live Chat Support
Talk in Bengali 24 hours a day, 7 days a week. Whether it is self-exclusion, setting limits, or closing your account, our support team is here to help.
Contact by Email
Write to our support email — you can expect a response within 24 hours. Self-exclusion requests can also be made by email. Email address: [email protected]
Support from Family and Friends
Talk to someone you trust about the problem. Often, the company and conversation of a close person opens the door to professional help.
Professional Counsellors
Talk to a mental health professional or an addiction counsellor. Government mental health services and private counselling centres are available in Bangladesh.
Support Groups
Join a support group or community that helps people overcome betting addiction. The experience of people who have been through the same journey is often the most useful thing of all.
b baje's Commitment
We believe responsible gambling is not only the user's responsibility — the platform shares an equal obligation. That is why b baje continues to invest in creating a safe environment. Our goal is for every playing experience to be enjoyable and within your control.
Strategies for Keeping Betting Under Control
The most effective way to keep betting under control is to set a budget in advance. Decide how much money you will spend on betting each week or month and do not go beyond that limit. Treat money lost as the cost of entertainment — the same way you would think about a cinema ticket.
Before each betting session, set a maximum amount you are prepared to lose. When you reach that amount, stop playing for the day — do not try to place more bets to "recover" the situation. Avoid betting when you have been drinking or are in a highly emotional state.
Never think of betting as a source of income. There is no reliable way to win consistently at casino games or sports betting over the long term. The outcome of each bet is independent and unrelated to the one before it.
Be honest with yourself. If you feel that your playing habits are affecting other areas of your life, do not delay — let b baje's support team know, or submit a self-exclusion request yourself. It is always easier to act while the problem is still small.
Remember: b baje is for ages 21 and above only. By using the platform you confirm that you are 21 or older.